Steve Ritchie, CEO of Papa John’s International Inc., is optimistic that the company is on the road to recovery. Even though he has acknowledged that the company still has a lot of work to do until their customer base trusts them fully, the company is slowly recovering. However, the third-quarter report earnings are still showing a decline in sales.
During a recent conference call, Ritchie stated that important steps were taken during the third quarter and that executives are seeing first hand that these steps are beginning to work. Ritchie continued to state that he understands that there are still hurdles to jump, but data has shown that customer perception of the company is being to shift in a more positive manner. Ritchie credits this shift to the Voices campaign that was launched in the fall. Ritchie believes that the new focus on customers will help those numbers rebound.
To help achieve the new objectives, Ritchie has done some restructuring at the executive level. Mike Nettles is a new vice president, chief operating, and growth officer who is in charge of the restructuring. Four other vice president positions were created all relating to customer service and branding. These rolls, according to Ritchie, will help Papa John’s reach their new objectives.
Steve Ritchie Papa Johns has his hopes up and believes that Papa John’s will have a better fourth quarter. He understands that there is more work to be done. However, Ritchie believes that they are seeing positive results in all the hard work that is being done. He states that even those who are responsible for their cash flow are also confident that the company is going to rebound. Papa John’s, according to Ritchie is going to run with this positive momentum and continue to move towards a more positive future.