Securus Technologies is a leading provider of communications services for law enforcement agencies, safety organizations, and correctional facilities. They currently service over 3,400 clients and 1.2 million inmates and their families all over the North American continent.
Securus has established a very workable platform that provides connections between inmates and their families through the Android, iPad, tablets, and landline phone systems. Plans available range from inmate debit plans, where the inmate pays for the call, prepaid calling plans, direct billing plans, and collect calling plans. The video phone system is one of the more popular plans where each party can view one another if computer cameras are at each end of the call. Additional services include a money transfer measure, email and Jail Voicemail.
Just recently, GTL who is a competitor started blaspheming against Securus by trumpeting false information stating the GTL services and pricing were far superior to that of Securus. Using false facts and figures, GTL went on and on like a staccato roar in the wilderness.
Finally, Securus had enough so they challenged GTL to a showdown where there would be a challenge, and the metrics of the two companies laid side-by-side and an independent third party administrator. Then let the best man win.
The immediate result once the edit of the challenge went out was perfect silence from GTL. It was obvious to everyone that Securus was by far the superior of the two companies. Finally, after a week or so, GTL quietly declined the challenge. Naturally, there was no retraction of any of the superfluous statements made previously by GTL, but the noise stopped polluting the airways.
The primary facet of Securus and its business model is the dedication and mindset that the service and reliability to the customers is a very serious promise. It is that connection with the inmates and the families that make all the difference, and it has to be done properly.